Frequently Asked Questions (FAQ) for Metal and Lace Crafts
1. What types of products do you offer?
We specialize in handcrafted custom tumblers, ceramics, and other unique handmade items. Each product is made with care and attention to detail to ensure it’s one of a kind.
2. Can I request a custom design?
Absolutely! Custom designs are our specialty. You can provide details such as colors, themes, text, or any other preferences, and we’ll create a piece tailored to your vision. Visit our Custom Designs page for more details on how to submit a request.
3. How long does it take to receive my order?
Our processing time for custom orders is typically [insert timeframe, e.g., 7–14 business days], depending on the complexity of the design. Once your order is shipped, you will receive tracking information. Delivery times may vary based on your location.
4. Do you ship internationally?
Yes, we offer international shipping. Shipping costs and delivery times vary depending on your location. Please note that customs fees or import taxes may apply, which are the responsibility of the buyer.
5. What is your return policy?
Due to the custom nature of our products, we do not accept returns or offer refunds unless the item arrives damaged or defective. If there’s an issue with your order, please contact us within 7 days of delivery with photos of the item and packaging.
6. How should I care for my tumbler or ceramic item?
- Tumblers: Hand wash only with mild soap and water. Avoid using abrasive materials or dishwashers.
- Ceramics: Handle with care and avoid sudden temperature changes to prevent cracking. Most of our ceramic items are not microwave or dishwasher safe unless otherwise noted.
7. Do you offer bulk orders for events or businesses?
Yes, we can accommodate bulk orders for events, businesses, or special occasions. Contact us to discuss your requirements, timelines, and pricing.
8. What materials do you use for your products?
We use high-quality materials such as stainless steel for tumblers and durable, food-safe clay for ceramics. Our glitter, paints, and finishes are carefully selected to ensure both beauty and longevity.
9. Can I make changes to my order after it’s been placed?
If you need to make changes, please contact us as soon as possible. Once production begins, changes may not be possible. We’ll do our best to accommodate your request.
10. How can I contact you?
You can reach us via:
- Email: [Insert Email Address]
- Phone: [Insert Phone Number]
- Contact Form: Available on our Contact Us page.
11. Do you offer gift wrapping or special packaging?
Yes, we offer gift wrapping for an additional fee. Let us know during checkout if you’d like to include a personalized message or special packaging.
12. Do you support any causes or charities?
Yes, through the ChanniShai Project, we honor our daughter’s memory by creating custom products that celebrate individuals with special needs. A portion of proceeds may also go toward supporting related causes.
Organic Cream
Last all day and gives you smooth gentle skin itself.
Natural Extracts
Natural colors, functional and nutritional substances.
Quality Assurance
Each product are certified by our quality control.
Fruit Delicacies
Natural Aloe Vera, honey, papaya, pulp, argan oil...
Creating better Cosmetics
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Eco Friendly & No Toxins
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Creating better Cosmetics
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.
Eco Friendly & No Toxins
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.
Common Questions
Is there any refund policy if I am not satisfied?
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What do I do if I need to cancel an shipment?
When an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets containing passages, and more recently with desktop publishing software like Aldus PageMaker including dummy content data versions.
Can I speak by telephone directly with some of your specialists?
When an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets containing passages, and more recently with desktop publishing software like Aldus PageMaker including dummy content data versions.
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When an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets containing passages, and more recently with desktop publishing software like Aldus PageMaker including dummy content data versions.
Ut in dui risus. Etiam turpis sapien, tincidunt quis dui quis, dapibus pretium?
When an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets containing passages, and more recently with desktop publishing software like Aldus PageMaker including dummy content data versions.
Nam commodo mauris a enim dapibus, id rhoncus nunc laoreet quis rhoncus?
When an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets containing passages, and more recently with desktop publishing software like Aldus PageMaker including dummy content data versions.
Pellentesque consequat justo diam, ut lacinia libero accumsan?
When an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets containing passages, and more recently with desktop publishing software like Aldus PageMaker including dummy content data versions.
Curabitur dictum justo quis urna iaculis sagitatis?
When an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets containing passages, and more recently with desktop publishing software like Aldus PageMaker including dummy content data versions.
Aliquam aliquam porta nibh. Maecenas iaculis lectus ex?
When an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets containing passages, and more recently with desktop publishing software like Aldus PageMaker including dummy content data versions.
Ut est felis, ultricies at placerat id, ultrices id ante. Sed pulvinar?
When an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets containing passages, and more recently with desktop publishing software like Aldus PageMaker including dummy content data versions.