01. Why is my Product delayed?
We’re sorry you’ve experienced a delay. We aim to provide the most up-to-date information that we have in My Account and in all circumstances, rest assured, we’re doing all that we can to get your order to you.
- My Account shows my product is Being made
- My Account shows my product is Being shipped
- My Account shows my product is Being prepared for dispatch
Once your product is completed, we’ll be preparing it for dispatch. In most cases, our turn around times are two to three weeks but on some occasions, product(s) may be take up to 3 to 4 weeks to get completed for designs. Also please be patient with your orders, these are all custom made items and does take some time. And I wish for all my items to go to your home with the best quality I can provide.
As soon as your item is ready it will be packed and shipped to you as soon as possible.
All items purchased through Metal and Lace are hand crafted, So handwashing is necessary. Not left out in direct sun for long periods of time. Our cups please don’t leave them in a hot car it might cause damages to the cup. Also please be patient for your order. All items are hand crafted and will take some time to make them. And I want to send out your order with the best quality I can provide.
Please contact us in regards to any returns or questions on returns to email@example.com also you can see my return page for more information.