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Refund and Returns Policy for Metal and Lace Crafts

At Metal and Lace Crafts, we strive to create handmade treasures you’ll love. Due to the custom nature of our products, we’ve outlined our refund and returns policy to ensure clarity and a positive experience.


Refund Policy

  1. Custom and Personalized Items
    • Because our items are custom-made and handcrafted specifically for you, we are unable to offer refunds unless the item arrives damaged or defective.
  2. Non-Custom Items
    • For non-custom products, we accept refund requests within 14 days of delivery if the item is in its original condition and packaging.
  3. Shipping Costs
    • Shipping costs are non-refundable unless the return is due to an error on our part (e.g., incorrect or defective items).

Returns Policy

  1. Eligibility for Returns
    • Returns are only accepted for non-custom items or items that are damaged or defective.
    • All returns must be initiated within 7 days of delivery and include proof of purchase (e.g., order confirmation or receipt).
  2. Damaged or Defective Items
    • If your item arrives damaged or defective, please contact us immediately at [insert contact email] with photos of the item and its packaging. We will gladly replace the item or issue a refund.
  3. Custom Items
    • Custom or personalized products are not eligible for returns unless there is a defect or an error in the customization due to our mistake.

How to Initiate a Refund or Return

  1. Contact Us
    • Email us at metalandlacecrafte@gmail.com or call us at [insert phone number] with your order number and details about the issue.
  2. Provide Evidence
    • If the item is damaged or defective, please include clear photos of the product and packaging.
  3. Return Instructions
    • If approved, we will provide you with instructions on how to return the item. You are responsible for return shipping costs unless the return is due to our error.
  4. Processing Time
    • Refunds or replacements will be processed within 5–7 business days after the returned item is received and inspected.

Exclusions and Final Sale Items

  • Items purchased on sale or clearance are considered final sale and cannot be returned or refunded.
  • We are not responsible for items damaged due to improper care, such as dishwasher use on tumblers marked “hand wash only.”

Contact Us

If you have any questions or concerns about your purchase, please don’t hesitate to reach out. Your satisfaction is important to us, and we’ll do our best to resolve any issues.

  • Email: metalandlacecrafts@gmail.con
  • Phone: [Insert Phone Number]

Thank you for choosing Metal and Lace Crafts!